Shipping & Delivery Policy

Last updated: September 15, 2026

Order preparation

Most paid orders are prepared within one to three business days. Verification, product availability, seasonal volume, or public holidays can lengthen preparation time.

Shipping charges

Fast shipping costs $5.99 USD when the eligible order subtotal is from $0.00 through $44.99 USD. Free shipping applies when the eligible subtotal is $45.00 USD or more. Checkout shows the available method for the destination.

Delivery estimates

Transit timing varies by destination, carrier capacity, customs review, local service conditions, severe weather, and other events outside our reasonable control. Any estimate is a guide rather than a guaranteed arrival date.

Tracking and receipt

Tracking is supplied when the carrier makes it available. Customers should review the delivery details entered at checkout and monitor carrier updates after dispatch.

International fees

Import duties, taxes, brokerage charges, or similar destination fees may be collected by local authorities or carriers. Unless checkout expressly says otherwise, these amounts are the recipient’s responsibility.

Missing, damaged, or incorrect parcels

Contact us promptly and provide the order number, relevant photos, and available tracking information. We will review the record and determine an appropriate solution, which may include carrier investigation, replacement, or refund where applicable.

For questions or requests, email service@pemzori.com.